Complaints

Dear Customer,

You have the right to make a claim if we did not complete your order, or completed it not in accordance with the Terms and Conditions. Please send your complaint to shop@playprint.pl.

Your complaint on the grounds of the product not complying with the Sales Agreement can be filed by email. Please send your complaint to shop@playprint.pl. Please include:

- accurate contact information;

- comments on the Product that the Sales Agreement relates to;

- how you wish us to proceed (replacement of the product for one free of defects, withdrawal from the Sales Agreement [except if the defect is very small]).

We reply to complaints at the email address you provide within 14 days of receipt of the complaint. If the information provided in the complaint is incomplete or insufficient for the complaint to be considered, we will request the necessary information.

Withdrawal from the agreement

As a consumer, you have the right to withdraw from a Sales Agreement within 14 days of the date the goods were expedited, in accordance with the principles set out in the law of 30 May 2014 regarding consumer rights.

The right of withdrawal is exercised by submitting an appropriate written statement. In order to comply with the time limit, the statement must be sent before the time limit. Product returns should be made promptly, not later than 14 days from the day on which you send the statement of withdrawal from the Sales Agreement. In order to comply with the time limit, you must send the product before the time limit expires.

We will refund the amount you paid promptly, not later than 14 days from the day on which we receive your statement of withdrawal from the Sales Agreement. The cost of delivery and return is borne by the Customer and is not subject to refund.

You will find a goods return form in PDF format HERE